OLEA LEGACY LTD
TERMS AND CONDITIONS OF SALE, SERVICE AND PROGRAMME PARTICIPATION
Last Updated: 03 March 2026
Governing Law: England & Wales
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IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING ANY ORDER OR ENROLLING IN ANY PROGRAMME. BY COMPLETING A PURCHASE, SUBMITTING AN ORDER, OR ENROLLING IN A PROGRAMME OFFERED BY OLEA LEGACY LTD, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE LEGALLY BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT PROCEED WITH ANY ORDER OR ENROLMENT.
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These Terms & Conditions (“Terms”) apply to all purchases, orders, programme enrolments and use of the Olea Legacy website (the “Site”) operated by Olea Legacy Ltd, a company registered in England and Wales. By placing an order or enrolling in any programme, you agree to be bound by these Terms. Where you are acting on behalf of a business or other legal entity, you confirm that you have the authority to bind that entity to these Terms.
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1. DEFINITIONS AND INTERPRETATION
In these Terms and Conditions, the following definitions shall apply unless the context expressly requires otherwise:
“Adoption Fee” means the fee payable by the Steward in consideration of participation in the Ownership – Stewardship Programme for the applicable Programme Term, which is non-refundable once a Programme Enrolment Confirmation has been issued.
“Agreement” means the binding contract formed between Olea Legacy Ltd and the Customer upon the issuance of an Order Confirmation or Programme Enrolment Confirmation, as applicable, incorporating these Terms in their entirety.
“B2B Customer” or “Trade Customer” means any person, company, partnership or other legal entity acting in the course of a trade, business or profession when entering into an Agreement with Olea Legacy Ltd.
“Consumer” means any natural person acting for purposes wholly or mainly outside that person’s trade, business, craft or profession, as defined under applicable UK and EU consumer protection legislation.
“Custodianship Rights” for ”The Legacy Tree” and ”Heritage Grove” programms, means the rights granted to a Steward under the Ownership – Stewardship Programme, conferring full access to the designated olive tree or grove and its annual yield for the Programme Term, and which do not constitute, and shall not be construed as constituting, any legal title to or proprietary interest in the land, tree or any related asset.
“Customer” means any person or legal entity (whether a Trade Customer or Consumer) who places an Order or enrolls in a Programme offered by Olea Legacy Ltd.
“DAP (Delivered At Place)” has the meaning ascribed to it under Incoterms 2020 published by the International Chamber of Commerce; under DAP, Olea Legacy Ltd bears the cost and risk of transporting goods to the named place of destination, after which risk and responsibility for import clearance, duties and taxes pass to the Customer.
“Deed Programme” / “Legacy Estate Programme” means the programme described in Clause 7 of these Terms pursuant to which a Customer may acquire certain legally registered usage rights over a defined grove or estate parcel in accordance with applicable Greek property law.
“Force Majeure Event” means any event beyond the reasonable control of Olea Legacy Ltd, including but not limited to acts of God, natural disasters, pandemics, war, civil unrest, government action, adverse weather, harvest failure, pest infestation, customs delays, courier failures, or any failure of a third-party provider.
“Greek Producer” or “Producer” means any independently operated farm, estate, cooperative or bottling facility located in Greece with whom Olea Legacy Ltd has an approved supply arrangement, holding all applicable certifications including EU food safety compliance and, where stated, PDO or organic accreditation.
“Importer of Record” means the entity legally responsible for ensuring that imported goods comply with the laws and regulations of the destination country, and for paying all applicable import duties and taxes. Olea Legacy Ltd is NOT the Importer of Record for any order delivered outside Greece.
“Incoterms 2020” means the standard trade terms published by the International Chamber of Commerce, which define the responsibilities of sellers and buyers for the delivery of goods.
“Olea Legacy Ltd”, “we”, “us” or “our” means Olea Legacy Ltd, a company registered in England and Wales under Company Number 16875648, whose registered office and headquarters is at 128 City Road, London, EC1V 2NX, United Kingdom.
“Order” means any request submitted by a Customer for the purchase of Products or for enrolment in a Programme, whether submitted via the Site, by email, telephone, or any other channel authorised by Olea Legacy Ltd.
“Order Confirmation” means the written confirmation issued by Olea Legacy Ltd, ordinarily by email, which formally accepts the Customer’s Order and gives rise to a binding Agreement.
“PDO” (Protected Designation of Origin) means the EU quality certification that guarantees a product has been produced, processed and prepared in a specific geographical area, using a specific recognised know-how, as defined under EU Regulation 1151/2012.
“Private Label Products” or “Products” means the ultra-premium extra virgin olive oil and related artisanal products curated and bottled under the Olea Legacy brand, sourced exclusively from approved Greek Producers.
“Programme” or “Ownership – Stewardship Programme” means the custodianship and stewardship participation scheme described in Clause 6 of these Terms, distinct from the Legacy Estate Programme in Clause 7.
“Programme Enrolment Confirmation” means the written confirmation issued by Olea Legacy Ltd to the Steward upon acceptance of an enrolment application, setting out the specific terms of custodianship, benefits, fees, and duration.
“Programme Term” means the period of custodianship assigned to a Steward, as specified in the Programme Enrolment Confirmation, ordinarily corresponding to one harvest year and renewable at expiry.
“Site” means the Olea Legacy website (www.olealegacy.com) and any associated digital platform through which Products and Programmes are presented and made available.
“Steward” means any Customer who has enrolled in the Ownership – Stewardship Programme and holds current Custodianship Rights under a Programme Enrolment Confirmation.
1.1 References to any statute or statutory provision include references to that provision as amended, re-enacted or replaced from time to time.
1.2 Headings are for ease of reference only and shall not affect interpretation.
1.3 Where the context requires, the singular includes the plural and vice versa.
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2. COMPANY INFORMATION
The Site is operated and these Terms are issued by:
Company Name: Olea Legacy Ltd
Registered in: England & Wales
Company Number: 16875648
Registered Office & Headquarters: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@olealegacy.com
Website: www.olealegacy.com
Olea Legacy Ltd is registered in England and Wales. Whilst the company is incorporated under English law and subject to English jurisdiction for legal and contractual purposes, all Products are produced, processed and despatched exclusively from Greece by independent certified Greek Producers. Olea Legacy Ltd acts as a commercial intermediary, curator and private label operator and is not itself a producer, processor or manufacturer of olive oil.
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3. NATURE OF OLEA LEGACY LTD’S BUSINESS AND ROLE
3.1 Role as Commercial Curator and Intermediary
Olea Legacy Ltd operates exclusively as a curator, commercial intermediary and private label operator in the field of ultra-premium Greek extra virgin olive oil and related artisanal products. Olea Legacy Ltd does not operate, presses or has any production facilities of any kind. All production, pressing, blending, processing and primary bottling activities are carried out solely by independent Greek Producers with whom Olea Legacy Ltd maintains approved supply relationships.
The Olea Legacy private label is applied to products that have been sourced from approved Producers meeting Olea Legacy Ltd’s internal quality and certification verification criteria, in addition to all applicable EU regulatory requirements. The application of the Olea Legacy private label signifies Olea Legacy Ltd’s endorsement of provenance and quality; it does not imply that Olea Legacy Ltd is the manufacturer or producer of the underlying oil.
3.2 Relationship with Independent Producers
Each Greek Producer is an independent third-party operator. Olea Legacy Ltd is not the agent, representative, partner or employer of any Greek Producer. The legal and regulatory responsibility for the production, safety, quality and certification of the olive oil rests with the relevant Greek Producer. Olea Legacy Ltd takes all reasonable steps to verify the current certification status and quality credentials of each Producer prior to listing their product; however, it cannot guarantee the ongoing conduct or compliance of any Producer beyond the point of its own verification.
For the avoidance of doubt: Olea Legacy Ltd acts as the contracting party to all Customers for Orders and Programme enrolments made through the Site or Olea Legacy Ltd’s commercial channels. Customers do not enter into a direct contractual relationship with any Greek Producer unless separately and explicitly agreed in writing.
3.3 Certifications – Verification and Disclaimer
Prior to listing any Product, Olea Legacy Ltd carries out documented verification of the Producer’s applicable certifications. Where a Product carries a Protected Designation of Origin (PDO) designation, such designation is held by the Producer in respect of the relevant product specification registered with the competent Greek and EU authorities. Where a Product is described as organic, such status is certified in accordance with EU Regulation 2018/848.
Olea Legacy Ltd accepts no liability for any change in a Producer’s certification status occurring after the date on which a Product is despatched, provided that certification was valid at the time of despatch. Certification documentation is available to Trade Customers upon written request, subject to confidentiality obligations.
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4. CUSTOMER CLASSIFICATION, ELIGIBILITY AND ACCOUNTS
4.1 Primary B2B Customer Base
Olea Legacy Ltd’s principal commercial activities are directed towards Trade Customers, including importers, distributors, retailers, hospitality operators, corporate gifting buyers, food service professionals and other businesses acting in the course of trade. Trade Customers may apply for a trade account to access wholesale pricing, minimum order quantities, extended payment terms and bespoke private label consultation, subject to prior approval at Olea Legacy Ltd’s sole discretion.
4.2 Direct Consumer Participation
Notwithstanding Olea Legacy Ltd’s primary B2B orientation, individual Consumers are expressly permitted to participate in the Ownership – Stewardship Programme (Clause 6) and may access any retail channel that Olea Legacy Ltd designates as open to Consumer purchases on the relevant Site pages.
Where Olea Legacy Ltd offers Products or Programmes directly to Consumers, it shall comply with all applicable UK and EU consumer protection obligations, including the Consumer Rights Act 2015 (UK), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and applicable EU Directives where relevant. Nothing in these Terms excludes or limits any statutory rights available to Consumers under applicable law.
4.3 Verification of Customer Status
Customers must provide accurate information regarding their classification at the time of ordering. Olea Legacy Ltd reserves the right to request supporting documentation to verify eligibility and, where information is found to be inaccurate, to decline, suspend or cancel the relevant Order or enrolment without liability to the Customer, save for refund of amounts paid where cancellation is not attributable to the Customer’s misrepresentation.
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5. ORDERS, CONTRACT FORMATION, PRICING AND PAYMENT
5.1 Order Process and Invitation to Treat
The presentation of Products and Programmes on the Site does not constitute an offer capable of acceptance by the Customer; it constitutes an invitation to treat only. The submission of an Order by a Customer via the Site, by email, by telephone or through any other authorised channel constitutes an offer by the Customer to purchase the Products or services specified, subject to these Terms.
5.2 Formation of Binding Contract
A legally binding Agreement between Olea Legacy Ltd and the Customer is formed only upon Olea Legacy Ltd’s issuance of a formal Order Confirmation delivered to the Customer by email to the address provided at the time of ordering. An automated acknowledgement of receipt of an Order does not constitute an Order Confirmation and does not give rise to a binding Agreement.
Your order is therefore confirmed once payment is received in cleared funds and you receive a formal Order Confirmation email from Olea Legacy Ltd. Olea Legacy Ltd reserves the right, in its absolute discretion, to decline, partially fulfil or cancel any Order prior to the issuance of an Order Confirmation, without liability beyond the refund of any payment already received for that Order.
5.3 Accuracy of Orders
The Customer bears sole responsibility for ensuring that all information submitted with an Order is complete, accurate and up to date. This includes, without limitation, product specifications, quantities, private label requirements, billing information, delivery addresses, and, where applicable, Programme participation details. Olea Legacy Ltd shall not be liable for loss, delay or mis-delivery arising from inaccurate or incomplete information provided by the Customer.
5.4 Pricing and Currency
All prices are listed in Euros (EUR) or Pounds Sterling (GBP) as displayed on the Site or in any quotation issued by Olea Legacy Ltd. Prices are subject to change without prior notice until an Order Confirmation has been issued, at which point the price is fixed for that Order. Where currency conversion is necessary, the Customer bears all exchange rate risk and conversion costs imposed by their bank or payment provider.
For Trade Customers, prices are exclusive of VAT and any applicable import duties, excise or customs charges unless expressly stated otherwise. For Consumer purchases, prices shall be displayed inclusive of applicable VAT where required by law. For orders delivered outside Greece, prices do not include import VAT, duties or customs fees, which are the sole responsibility of the Customer — see Clause 8.
5.5 Accepted Payment Methods
Payment for all Orders must be received and cleared in full before Olea Legacy Ltd will process or despatch any Order. The following payment methods are accepted:
Major credit and debit cards (Visa, Mastercard, American Express) & PayPal processed securely via Olea Legacy Ltd’s third-party payment service provider and through a secure payment link;
Wire / bank transfer (SWIFT/SEPA/CHAPS) bank details provided on invoice; the Customer is responsible for all transfer fees including any intermediary bank charges;
Approved payment gateways as may be made available on the Site from time to time.
All transactions are processed through third-party payment processors operating under their own terms of service. Olea Legacy Ltd does not store or retain full payment card details. By submitting payment, the Customer confirms that the payment method used is their own or that they are duly authorised to use it.
5.6 Deposits and Staged Payments
For large volume Orders, bespoke private label commissions, or Legacy Estate Programme acquisitions, Olea Legacy Ltd may require a non-refundable deposit prior to commencing work, with the balance due on or before a date specified in the Order Confirmation. The deposit amount and payment schedule shall be confirmed in writing as part of the Order Confirmation.
5.7 Late Payment
Where payment is not received within the timeframe specified in the Order Confirmation or invoice, Olea Legacy Ltd reserves the right to: (a) suspend processing of the relevant Order; (b) charge statutory interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable to Trade Customers); and (c) recover reasonable costs of enforcement. This clause applies principally to Trade Customers operating on agreed credit terms.
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6. THE OWNERSHIP – STEWARDSHIP PROGRAMME
6.1 Programme Overview and Purpose
Olea Legacy Ltd offers a bespoke participation service known as the Ownership – Stewardship Programme (the “Programme”), available to both Trade Customers and qualifying individual Consumers. The Programme enables participants (“Stewards”) to claim custodianship of one or more individual olive trees or defined olive grove parcels located in Greece, including sites of historic, cultural and/or archaeological significance. The Programme connects Stewards with the living heritage of Greek olive cultivation, provides a documented connection to the origin of Olea Legacy products, and supports the stewardship and preservation of Greece’s ancient olive growing landscapes.
6.2 Symbolic Nature of Adoption – No Transfer of Land Ownership
IMPORTANT – NO LEGAL OWNERSHIP IS CONFERRED: Participation in the Ownership – Stewardship Programme does not confer, and shall not be construed as conferring, any legal ownership, proprietary title, possessory interest or beneficial interest in or over any land, olive tree, grove, or any associated real property of any description.
The terms “Ownership” and “Stewardship” as used in the Programme name and all associated marketing and operational materials are designations of custodianship, personal connection and symbolic participation only. For the avoidance of doubt:
Legal title to and ownership of each designated olive tree and the land on which it stands remains at all times vested in the relevant Greek landowning farmer, estate or cooperative (the “Landowner”);
The Steward acquires only the Custodianship Rights set out in Clause 6.4 for the duration of the Programme Term;
The Steward does not acquire any right to sell, mortgage, encumber, sublicense or otherwise transfer the designated tree, any portion of the land, or any Custodianship Rights to any third party;
No certificate, label, signage or marketing communication issued by Olea Legacy Ltd in connection with the Programme shall be interpreted as evidence of legal ownership by the Steward;
6.3 Programme Sites – Historic and Archaeological Locations
Programme sites are situated at locations throughout Greece holding historic, cultural and/or archaeological significance. Each site is associated with a specific Greek Producer or Landowner whose groves form part of the Programme. Full details of available sites, including geographic location, historical and archaeological context, grove and varietal characteristics, and the identity of the associated Producer or Landowner, shall be provided to the Steward in Programme documentation prior to enrolment confirmation.
Access to specific sites may be subject to weather conditions, local authority requirements, seasonal harvest schedules, or restrictions imposed by the Landowner due to maintenance. Olea Legacy Ltd does not guarantee uninterrupted or unrestricted physical access to any Programme site.
6.4 Custodianship Rights – What the Steward Receives
Subject to payment of the Adoption Fee, acceptance by Olea Legacy Ltd, and compliance with these Terms and the Programme Enrolment Confirmation, each Steward shall receive the following for the Programme Term:
Exclusive nominal custodianship of the designated olive tree or grove parcel specified in the Programme Enrolment Confirmation;
A personalised custodianship certificate issued by Olea Legacy Ltd in the Steward’s name for personal and symbolic use only, not constituting evidence of legal title;
A personalised custom label applied to the specified number of 250ml or 500ml bottles of extra virgin olive oil produced from the harvest of the designated tree or grove (subject to Clause 6.7 regarding harvest variability);
Name or company signage rights on a physical plaque or marker at the Programme site (where operationally available, as confirmed in the Programme Enrolment Confirmation);
An invitation to attend the olive harvest at the designated site during the relevant harvest season, subject to reasonable advance notice and any site-specific access conditions;
Periodic updates from Olea Legacy Ltd regarding the condition and seasonal progress of the designated tree or grove, ordinarily delivered by email;
Such additional benefits as may be specified in the Programme Enrolment Confirmation or current Programme tier structure at the time of enrolment.
6.5 Programme Term and Renewal
The Programme Term shall be as specified in the Programme Enrolment Confirmation, ordinarily corresponding to one (1) harvest year. The Programme Term is renewable for successive annual periods subject to Olea Legacy Ltd’s continued operation of the Programme, availability of the designated tree or grove, and payment of the applicable Adoption Fee for each renewal period. Renewal is not automatic; the Steward must actively elect to renew.
Olea Legacy Ltd reserves the right to modify, restructure or discontinue the Programme upon reasonable written notice to active Stewards, in which case Olea Legacy Ltd shall offer either a suitable substitute Programme site or, at Olea Legacy Ltd’s election, a pro-rata refund of unused Programme fees.
6.6 Tree Replacement Clause
In the event that a designated olive tree suffers death, serious damage, destruction, disease or permanent incapacity to produce a meaningful yield during the Programme Term, through no fault of the Steward, Olea Legacy Ltd shall use its reasonable endeavours to offer the Steward one of the following:
Replacement of the affected tree with an equivalent or comparable olive tree at the same or an alternative Programme site of equivalent historic and agricultural significance, for the remainder of the Programme Term; or
Reassignment of the Steward’s custodianship to an alternative Programme site and designated tree of equivalent quality and standing.
Olea Legacy Ltd shall not be liable where the death or damage of a designated tree results from (a) a Force Majeure Event; (b) the Landowner’s own operational decisions; or (c) any act or omission of the Steward during a site visit or harvest attendance. In any such circumstance, Olea Legacy Ltd shall nonetheless use its reasonable endeavours to propose an equitable alternative arrangement.
6.7 Harvest Variability – Disclaimer
Olive cultivation is subject to natural environmental variation including seasonal weather, rainfall, temperature fluctuation, pest pressure, disease and soil conditions. The annual yield from any individual olive tree or grove may therefore vary significantly from year to year. Olea Legacy Ltd gives no warranty, guarantee or representation as to the minimum quantity of olive oil derivable from any designated tree or grove in any given Programme Term.
Where yield falls materially below the quantity of bottles specified in the Steward’s Programme Enrolment Confirmation, Olea Legacy Ltd shall use its reasonable endeavours to supplement the shortfall from the nearest comparable certified Producer within the Programme’s supply network and shall notify the Steward in writing of any such supplementation.
6.8 Adoption Fee – Non-Refundable Policy
NON-REFUNDABLE FEE: Due to the bespoke, personalised and time-sensitive nature of Programme participation, including the assignment of a specific designated tree or grove, issuance of personalised certificates, custom bottle labels and site signage, the Adoption Fee is non-refundable once a Programme Enrolment Confirmation has been issued, except where expressly provided in these Terms.
Olea Legacy Ltd may, entirely at its discretion, consider a partial refund or credit note in exceptional extenuating circumstances, provided the Steward submits a written request to info@olealegacy.com within fourteen (14) calendar days of the Programme Enrolment Confirmation date. Such requests are assessed on a case-by-case basis and Olea Legacy Ltd’s decision is final. The following do not constitute grounds for refund of the Adoption Fee: dissatisfaction with harvest yield; inability to attend the harvest; aesthetic preferences regarding the designated tree or site; or any change in personal or commercial circumstances.
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7. THE LEGACY ESTATE PROGRAMME – LEGALLY REGISTERED USAGE RIGHTS
7.1 Distinction from the Stewardship Programme
The Legacy Estate Programme is an entirely separate and distinct commercial offering from the Ownership – Stewardship Programme described in Clause 6. It is designed for Customers who wish to acquire formal, legally registered usage rights over a defined olive grove or estate parcel in Greece, in accordance with and subject to applicable Greek property law and through Olea Legacy’s thirt party partnerships with officialy registered Estate Agencies.
7.2 Nature of Rights Conveyed
Participation in the Legacy Estate Programme may, subject to the execution of a formal notarised deed and registration with the competent Hellenic Land Registry (Ktimatologio) or relevant Greek registry authority, confer upon the acquiring Customer specifically defined legal rights as set out in the deed. These rights may include, depending on the specific agreement:
A documented share in the annual yield of a specified grove or estate;
Recognised usage rights over the estate for specified purposes (for example, harvest attendance, limited personal use, educational visits) as expressly defined in the deed;
Such other rights as may be specifically agreed in writing and registered in accordance with Greek law.
7.3 Formal Legal Process Required
Any Customer wishing to participate in the Legacy Estate Programme must complete a formal legal process, which shall include as a minimum:
Execution of a bespoke written agreement drafted in accordance with Greek civil and property law;
Review and counter-signature by the relevant Landowner or estate proprietor;
Notarisation before a licensed Greek notary (Symvolaiografos) where required by Greek law;
Registration of any registrable interest with the competent Hellenic Land Registry where legally required;
Compliance with all applicable Greek regulatory, tax and property obligations.
7.4 Customer Obligations
Customers who acquire rights under the Legacy Estate Programme expressly acknowledge and accept responsibility for: any land-related taxes, levies or charges attributable to their registered interest; any applicable insurance obligations; compliance with all conditions and restrictions attaching to use of the estate or grove as set out in the deed; and notification to Olea Legacy Ltd and the Landowner of any intended transfer or encumbrance of their interest.
IMPORTANT NOTICE: The Legacy Estate Programme requires individual legal drafting. The terms in this Clause 7 are indicative only. No rights arise until a fully executed, notarised and (where required) registered deed has been completed. Customers are strongly advised to obtain independent Greek legal advice before entering into any Legacy Estate Programme agreement.
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8. SHIPPING, DELIVERY, INCOTERMS 2020 AND CUSTOMS DUTIES
8.1 Despatch Location
All orders are despatched directly from Greece to your specified delivery address by Olea Legacy Ltd’s approved third-party logistics and courier partners. Olea Legacy Ltd itself does not operate warehousing or fulfilment facilities outside of Greece. The Customer acknowledges that all Products are goods of Greek origin despatched from within Greece.
8.2 Shipping Terms – Incoterms 2020: DAP (Delivered At Place)
All orders are shipped under Incoterms 2020: DAP (Delivered At Place). Under these terms:
Olea Legacy Ltd bears the cost and risk of transporting the goods from Greece to the named place of destination specified by the Customer;
Risk of loss and damage transfers to the Customer upon the goods being made available to the Customer or a nominated carrier at the agreed place of destination;
The Customer is solely responsible for completing import clearance in the country of destination, and for paying all import VAT, customs duties, and any related courier handling or clearance fees payable upon or following delivery;
Olea Legacy Ltd is NOT the Importer of Record for any order delivered outside Greece. The Customer, or their nominated customs agent, is the Importer of Record and assumes all obligations attaching to that status under the laws of the country of importation.
8.3 Customs Duties, Import VAT and Local Taxes
CUSTOMER RESPONSIBILITY FOR IMPORT CHARGES: When ordering from outside Greece (including, where applicable, from within the EU or the United Kingdom), you may be required to pay import VAT, customs duties, excise taxes, or other local government levies when your order arrives in your country. These charges are: (a) determined solely by your local customs authority; (b) not included in the product price or shipping fee quoted on the Site; (c) payable by you, the Customer; and (d) entirely non-refundable by Olea Legacy Ltd.
Olea Legacy Ltd has no control over and accepts no liability for any import charges, customs delays, or decisions made by customs authorities in the country of destination. Olea Legacy Ltd cannot advise on the specific charges applicable in any given country, and strongly recommends that Customers make their own enquiries with the relevant customs or revenue authority prior to placing an Order for international delivery.
8.4 Estimated Delivery Times
Estimated delivery timeframes, are email communicated, are indicative only and do not constitute a guaranteed delivery date. Delivery times vary by destination and courier and may be materially affected by customs procedures, public holidays, adverse weather, or other events outside Olea Legacy Ltd’s control. Olea Legacy Ltd shall not be liable for any loss arising from late delivery.
8.5 Title and Risk
Risk of loss of and damage to any Product shall pass to the Customer upon delivery of the Product to the Customer or the Customer’s nominated carrier at the agreed place of destination in accordance with the applicable DAP terms. Title to the Products passes to the Customer upon receipt of cleared payment in full.
8.6 Customer Acknowledgement at Checkout
By placing an Order on the Site’s secure link, the Customer expressly acknowledges and accepts that:
They are importing goods from Greece into their country of delivery;
They may be charged import VAT and/or customs duties by their country’s customs authority;
These charges are entirely the Customer’s responsibility and not Olea Legacy Ltd’s;
Olea Legacy Ltd is not the Importer of Record and bears no responsibility for import compliance in the country of destination.
8.7 Uncollected Parcels and Failed Delivery
Where a shipment is returned to the despatch origin due to non-collection, refusal of delivery by the Customer, failure of the Customer to pay applicable import charges, or an incorrect or incomplete delivery address provided by the Customer:
No refund will be issued for unclaimed or refused parcels, the Customer acknowledges this risk expressly at the time of placing an Order;
Any additional costs of re-shipment, storage, or disposal incurred by Olea Legacy Ltd as a result of the failed delivery shall be charged to the Customer;
For non-bespoke Products, Olea Legacy Ltd may, at its discretion and subject to deduction of shipping, handling and re-stocking charges, issue a partial credit.
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9. RETURNS, REFUNDS AND CANCELLATIONS
9.1 Returns Policy – Food Products
Due to the perishable nature of food products, and in particular artisanal extra virgin olive oil, Olea Legacy Ltd can only accept returns in the following specific circumstances:
The Products arrive physically damaged in transit;
Incorrect items were delivered, materially different from what was confirmed in the Order Confirmation;
The Products are faulty or defective.
In all such cases, Olea Legacy Ltd must be notified in writing at info@olealegacy.com within seven (7) calendar days of the date of delivery, accompanied by clear photographic evidence of the damage, incorrect item or defect. Upon verification, Olea Legacy Ltd shall, at its election, arrange for a replacement product, issue a credit note, or provide a full or partial refund, as appropriate to the circumstances.
9.2 Returns NOT Accepted – Exclusions
Olea Legacy Ltd does not accept returns, and no refund shall be issued, in the following circumstances:
Dissatisfaction with taste, aroma, colour or other subjective sensory preference – all Products are produced by certified Greek Producers in accordance with their established production methods, and taste preferences are entirely subjective;
Refusal or failure to pay import VAT or customs duties upon delivery – import charge refusal is not a defect in the Product and Olea Legacy Ltd has no control over customs decisions;
Delays caused by customs authorities, courier operational issues, weather, or any other circumstances outside Olea Legacy Ltd’s control;
Non-collection or failure to accept delivery.
9.3 Bespoke, Custom-Label and Private Label Orders
Orders for Products bearing bespoke or custom private labels, personalised labelling, custom packaging, or any other form of personalisation are non-refundable and non-returnable once production or labelling has commenced, except where the Product is defective or materially misdescribed. This includes, without limitation, corporate gifting, events and hospitality programme orders.
9.4 Stewardship Fees – Non-Refundable
As set out in Clause 6.8, Stewardship Fees paid in connection with the Ownership – Stewardship Programme are non-refundable once the Programme Enrolment Confirmation has been issued. This policy reflects the bespoke nature of the custodianship assignment and all associated personalised documentation and materials.
9.5 Consumer Statutory Cancellation Rights
Where a Consumer places an Order for standard (non-bespoke, non-personalised) Products via the Site by distance communication, the Consumer may have a statutory right of cancellation within fourteen (14) calendar days of receipt of the Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the exclusions applicable to: perishable goods; sealed goods that have been unsealed after delivery and therefore cannot be returned for hygiene reasons; and goods made to the Consumer’s specifications or clearly personalised. Olea Legacy Ltd will provide pre-contract information regarding Consumer cancellation rights as required by applicable law.
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10. PRODUCT LIABILITY, WARRANTIES AND DISCLAIMERS
10.1 Products Supplied by Independent Producers
All Products supplied under the Olea Legacy private label are produced by independent Greek Producers. Olea Legacy Ltd does not manufacture or produce olive oil and does not make any warranty, guarantee or representation regarding any Product’s fitness for any particular purpose, its effects on any individual’s health, or its suitability for any use other than ordinary culinary consumption. The quality, safety and compliance of each Product in respect of its production, pressing, filtering and primary processing are the responsibility of the relevant Greek Producer.
10.2 Product Liability Disclaimer
To the fullest extent permitted by applicable law, Olea Legacy Ltd disclaims all liability in respect of:
Any illness, injury, allergic reaction, adverse health effect or other harm to any person arising from the consumption or use of any Product;
Any damage to property arising from use of any Product;
Any failure of the Product to meet any specific quality, taste or health expectation not expressly warranted by the Product’s official certification.
Nothing in these Terms excludes or limits Olea Legacy Ltd’s liability to the extent that such exclusion or limitation would be unlawful under applicable consumer protection or product liability legislation, including the Consumer Protection Act 1987 (UK) and EU Directive 85/374/EEC on product liability as transposed into applicable law.
10.3 Health and Nutritional Claims
Any health or nutritional claims that may appear in relation to Products on the Site are subject to and shall be interpreted in accordance with applicable EU Regulation 1924/2006 on nutrition and health claims made on foods and any applicable UK equivalent. Such claims are for general informational purposes only and do not constitute medical advice. Customers are advised to consult a qualified medical or nutritional professional before relying on any health-related information in connection with any food product.
10.4 Statutory Consumer Rights Preserved
Nothing in this Clause 10 or elsewhere in these Terms affects or excludes any statutory rights available to a Consumer under applicable law, including rights under the Consumer Rights Act 2015 (UK) in respect of defective, misdescribed or unsatisfactory products.
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11. LIMITATION OF LIABILITY
11.1 Aggregate Cap on Liability
To the maximum extent permitted by applicable law, Olea Legacy Ltd’s total aggregate liability to the Customer in respect of any single Order or Programme Enrolment Confirmation, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by the Customer to Olea Legacy Ltd under that specific Order or Programme Enrolment Confirmation.
Our maximum liability shall therefore not exceed the value of your order or enrolment fee, as applicable.
11.2 Exclusion of Indirect and Consequential Loss
To the maximum extent permitted by applicable law, Olea Legacy Ltd shall not be liable, whether to a Trade Customer or a Consumer, for any of the following howsoever arising:
Loss of profits or anticipated profits;
Loss of revenue or turnover;
Loss of business, contracts or commercial opportunity;
Loss of goodwill or reputation;
Loss of data or information;
Delays caused by customs authorities, courier errors, or government clearance procedures;
Any indirect, incidental, special or consequential loss or damage of any description.
11.3 Non-Excludable Liability
Nothing in this Clause 11 shall operate to limit or exclude Olea Legacy Ltd’s liability for: (a) death or personal injury caused by Olea Legacy Ltd’s own negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be excluded or limited under applicable law, including any non-excludable statutory rights of Consumers.
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12. FORCE MAJEURE
Olea Legacy Ltd shall not be in breach of any Agreement, nor liable for any delay in performing or failure to perform any of its obligations, where such delay or failure results directly or indirectly from a Force Majeure Event. Upon the occurrence of a Force Majeure Event, Olea Legacy Ltd shall notify the Customer as soon as reasonably practicable of the nature and anticipated duration of the event and the obligations affected.
Where a Force Majeure Event continues for a period exceeding sixty (60) consecutive days, either party shall be entitled to terminate the affected Agreement upon written notice to the other, without liability save for the pro-rata refund to the Customer of any amounts paid in advance for Products or Programme participation not yet delivered or commenced.
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13. INTELLECTUAL PROPERTY
All intellectual property rights in and to the Olea Legacy Ltd name, logo, branding, private label designs, website content, photography, copywriting, programme documentation, certificates and any other materials created by or on behalf of Olea Legacy Ltd are and shall remain the exclusive property of Olea Legacy Ltd or its licensors, as applicable.
Customers are granted a limited, non-exclusive, non-transferable licence to use any personalised Programme materials (such as custodianship certificates and custom bottle labels) solely for personal display and personal or internal corporate use. No Customer may reproduce, distribute, publish, commercially exploit, sub-license or create derivative works from any Olea Legacy Ltd intellectual property without prior written consent.
PDO designations, organic certification marks, and any producer-specific intellectual property applied to Products remain the property of the relevant Producer or certification authority. Olea Legacy Ltd’s authorisation to use such marks is conditional on its ongoing supply relationship with the certified Producer.
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14. PRIVACY, DATA PROTECTION AND COOKIES
Olea Legacy Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, EU Regulation 2016/679 (GDPR). The full details of how Olea Legacy Ltd collects, uses, stores, protects and shares personal data are set out in Olea Legacy Ltd’s Privacy Policy, available on the Site, which forms part of the Customer’s Agreement with Olea Legacy Ltd.
In summary, Olea Legacy Ltd collects the following categories of personal data in connection with Orders and Programme participation: contact details (name, email address, telephone number); billing and delivery addresses; payment information (processed and stored by third-party payment providers only. Olea Legacy Ltd does not retain full card details); Order and Programme history; and communications with Olea Legacy Ltd’s customer services team.
Olea Legacy Ltd does not sell personal data to third parties. Personal data may be shared with approved third-party service providers (including payment processors, logistics partners and Programme site operators in Greece) solely for the purposes of fulfilling Orders and Programme obligations. All such providers are subject to appropriate data processing agreements.
Where Olea Legacy Ltd uses cookies or other tracking technologies on its Site, full details are set out in the Cookie Policy available on the Site. Customers may manage their cookie preferences via the Site’s cookie settings tool.
To exercise any data subject right (including access, rectification, erasure or portability), or to submit a data protection query, please contact: info@olealegacy.com. Olea Legacy Ltd’s registered address for data protection purposes is 128 City Road, London, EC1V 2NX, United Kingdom.
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15. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
15.1 Governing Law
These Terms and Conditions, and any Agreement formed pursuant to them, shall be governed by and construed in all respects in accordance with the laws of England and Wales, without reference to its conflict of law principles.
15.2 Jurisdiction
Subject to Clause 15.3 below, any dispute, claim or proceedings arising out of or in connection with these Terms or any Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.3 Consumer Dispute Resolution
Where the Customer is a Consumer, nothing in this Clause 15 shall prejudice the Consumer’s right to bring proceedings before the courts of their own country of domicile where applicable law so permits. Consumers in the United Kingdom may also seek redress through the Citizens Advice consumer helpline or other applicable UK consumer dispute resolution services. Consumers in the EU may access the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, which Olea Legacy Ltd is committed to engaging with in good faith in respect of Consumer complaints.
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16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with the Order Confirmation or Programme Enrolment Confirmation and any document expressly incorporated by reference therein, constitute the entire agreement between the parties in respect of the subject matter and supersede all prior representations, negotiations, agreements and understandings, whether oral or written.
16.2 Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
16.3 Waiver
A failure or delay by Olea Legacy Ltd to exercise any right or remedy provided under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict its further exercise.
16.4 Variation
Olea Legacy Ltd reserves the right to amend these Terms at any time by publishing updated Terms on the Site. The Terms applicable to any Order or Programme enrolment shall be those in force at the time the Order Confirmation or Programme Enrolment Confirmation is issued. Customers are advised to review the Terms on each occasion before placing an Order.
16.5 Assignment
Olea Legacy Ltd may assign or transfer its rights and obligations under any Agreement to any successor entity or in connection with any business sale or restructuring, upon reasonable notice to the Customer. The Customer may not assign or transfer any of its rights or obligations under any Agreement without Olea Legacy Ltd’s prior written consent.
16.6 Third-Party Rights
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated.
16.7 Language
These Terms are written in English (GB). Where any translated version of these Terms is made available and there is any inconsistency between the English version and any translation, the English version shall prevail.
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17. CONTACT INFORMATION
For any questions, queries or complaints regarding these Terms or your Order, please contact Olea Legacy Ltd using the details below:
Olea Legacy Ltd
Registered in England & Wales | Company Number: 16875648
Registered Office & Headquarters: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@olealegacy.com
Website: www.olealegacy.com
Olea Legacy Ltd aims to acknowledge all written enquiries within two (2) business days and to resolve complaints within fourteen (14) calendar days of receipt, where reasonably practicable.
OLEA LEGACY LTD
Company No. 16875648 | 128 City Road, London, EC1V 2NX, United Kingdom
info@olealegacy.com | www.olealegacy.com
Last Updated: 03 March 2026
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